Description

Join AWS as we invest NZ$7.5 billion in New Zealand over the next 15 years. As an AWS Technical Consultant (Technical Account Manager) you will provide consultative architectural and operational guidance to New Zealand's Independent Software Vendor (ISV) customers to help them achieve the greatest value from AWS.

Key job responsibilities

• You’ll build solutions, provide technical guidance and advocate for the customer

• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity

• Develop trusting relationships with customers, understanding their business needs and technical challenges

• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management

• Consult with a range of partners from developers through to C-suite executives

• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers

• With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS

• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning

• Being part of a wider Enterprise Support team you’ll provide post-sales, consultative expertise

• Solve a variety of problems across different customers as they migrate their workloads to the cloud

• Uplift customer capabilities by running workshops, brown bag sessions, etc.

As we continue to rapidly expand in NZ, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentorship and gain AWS certifications.

A day in the life

As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services.

Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. Watch a short video about life as a Technical Account Manager team here https://bit.ly/2AivWrM.

About the team

At Amazon Web Services, we don't mind being called "peculiar." We have our own way of doing things. We're obsessed with customers, we see beauty in simplifying the complex, and we're comfortable with being misunderstood. That might sound unorthodox, but our unusual approach and our culture - focused on removing obstacles so builders can build - are part of why our people enjoy working in AWS.

We are a company of builders who bring varying backgrounds, ideas, and points of view to inventing on behalf of our customers. Our diverse perspectives come from many sources including gender, race, age, national origin, sexual orientation, culture, education, and professional and life experience. We are committed to diversity and inclusion and always look for ways to scale our impact as we grow.

We’re passionate about supporting the needs of our people and their family members. Benefits include Medical Cover, Employee Assistance Programs and Global Mobility opportunities.

We are open to hiring candidates to work out of one of the following locations:

Auckland, NZL

Basic Qualifications

• 3+ years of experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Cloud Architect, Service Delivery Manager, Platform Engineer, Systems Engineer, etc.

• Expertise in two or more technical domains (e.g. System administration, networking, programming, dev ops, security, compute, storage, databases, big data, analytics, etc.)

• Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences

• Ability to juggle tasks and projects in a fast-paced environment

Preferred Qualifications

• Professional experience with AWS and/or other cloud offerings such as Azure, Google Cloud Platform, etc.

• Experience with presentations and speaking with executives, IT, management, and developers

• Experience working within software development or Internet-related industries

• Experience migrating, transforming or modernising legacy customer solutions to/in the cloud

• Experience working with AWS technologies from a DevOps perspective, including understanding of best practices, tools, CI/CD, etc.

• Able to present to technical and business audiences (training, workshops, publications)

• Familiarity with ISV customer drivers like Cost to Serve, Customer Aquisition Cost, TAS/TAM, etc.