Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally.

Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve’s culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve.

Hybrid role: 2 days in office/3 days remote (work from home)

Responsibilities:

• Respond to customer requests and provide guidance to associates and managers

• Consistently execute HR processes, using case management, chat and telephony

• Provide guidance to associates and managers on self-service transactions and navigating the HR portal

• Research solutions to HR customer inquiries and escalate as needed

• Understand and be able to communicate HR policies, processes, and procedures

• Adhering to Flowserve’s safety, integrity and code of conduct policies

• Other duties as required and assigned by manager

Requirements:

• Bachelor’s degree in business

• Ideally one year of experience in HR or customer service

• Proficiency in English and German

• Exceptional customer service, emotional intelligence and empathy

• Excellent probing abilities, to identify true need from customer

• Resourcefulness and ability to find answers quickly

• Thorough with responses to inquiries and issues

• Adaptable to different customer types and situations

• Technologically savvy to improve and automate activities

• Confidentiality and discretion for managing sensitive information

• Executive presence and ability to deliver high touch support

Preferred:

• Studies in Human Resources

• Relevant experience

• Prior experience in an HR Operations Environment

• Working knowledge of Workday and/or Neocase

Physical Requirements:

• Requires a sedentary seated or standing position for five or more hours per day with repetitive motion/activity on a computer. Would need to be able to lift up to 20lbs/9kg

What we can offer you:

• Friendly multicultural environment and team events

• Life, accident and health insurance

• Cafeteria Package

• Career development and training opportunity

• There is an opportunity for home office

Req ID : R-10112

Job Family Group : Human Resources

Job Family : HR Human Resources

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.