ActioNet, Inc Computer User Support Specialist (Journeyman) in Daegu, South Korea
ActioNet has an immediate opportunity for a Computer User Support Specialist (Journeyman) requiring a Secret clearance located in South Korea. ActioNet is an IT service provider and solutions integrator headquartered in Vienna, VA that works with the Federal Government and Department of Defense.
As the Computer User Support Specialist you will provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
JOURNEYMAN: Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable.
DoD Secret Clearance; Minimum Background Investigation of NACLC/Level T3
DoD 8570.01-M/DoD 8140 Information Assurance Technical (IAT) Level II certification.
Education: Bachelor Degree in Computer Science or closely related field. Bachelor Degree can be waived with four (4) continuous years performing Service Desk tasks.
Experience: Two (2) of the last four (4) years performing Service Desk tasks. General knowledge of Windows operating systems.
Provide Level 1 and Level 2 service desk support; to include; Answer and record all incoming calls; Take ownership of problems until full resolution; Determine the functional area of the problem being reported, e.g. hardware, software, telecommunications; Provide solutions as practicable over the telephone; Provide follow-up to the user on the status of the problem until resolution; Verify problem resolution prior to closure; Provide detailed analysis of the problem; Determine if equipment is warranted and arrange appropriate resolution under warranty; When special or unique situations warrant – contact the appropriate vendors; and Escalate the problem as required. Maintain a current inventory of all hardware and software on the NIPR, SIPR, and CENTRIXS-K network.
Ensure all Service Desk Support personnel maintain active administrative and user accounts on NIPRNET, SIPRNET and CENTRIXS-K networks at all times. User Account requirements includes DoD 8570 Certification Requirements, Security Clearance, Appointment Orders, Appropriate SAAR documentation, Signing the Acceptable Use Policy.
Perform the following functions:
Manage user accounts in the Active Directory for customers on NIPRNET, SIPRNET and CENTRIXS-K networks for the lifecycle of the user account; to include account creation and modification, reset passwords, unlock accounts, change group membership, edit account
Manage user electronic mailboxes in Microsoft Exchange for customers on CENTRIXS-K; to include creating, provisioning and deleting mailboxes. The Contractor shall manage user mailboxes on NIPRNET and SIPRNET networks by requesting changes through the Army Enterprise Service Desk.
Provide end-user hardware support including touch-maintenance, configuration, troubleshooting, and security on hardware (i.e., desktops, laptops, printers, scanners, multi-functional devices, and phones).
Provide end-user service support including installation, configuration, troubleshooting and security of services (email, file-shares, client software, data connections, and website access).
Identify trends in reported problems to detect a broader outage or service degradation including misconfiguration of multiple systems or network issues affecting a designated area.
Provide direct assistance to employees in an effort to enhance the productivity of the workforce. including but not limited to helping a user: create and/or modify a SharePoint site; set up a team calendar and share it; format a Word document, make use of Excel Services, use advanced features on spreadsheets or slide shows. The contractor shall also provide ad hoc training to individuals and small groups on COTS features and capabilities, as appropriate.
Maintain group email boxes and distribution lists on NIPRNET, SIPRNET and CENTRIXS-K networks for administrative functions and check for related messages. Contractor shall continuously update group email boxes and distribution lists at the request of the Government representative identified by the COR.
ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
ActioNet is an Equal Opportunity/Affirmative Action employer
All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age (40 or over), or genetic information. ActioNet’s commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment.
The ActioNet Career Center is accessible to any and all users. If you would like to contact us regarding the accessibility of this portal or you need assistance completing the application process, please contact Jonathan Dobles, Technical Recruiter, at 703-204-0090 ext 195 or JDobles@ActioNet.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.