LOCATION: Fort Huachuca, AZ CLEARANCE: Must be a US Citizen and be eligible for a DoD Secret Clearance CERTIFICATIONS: Security+ (IAT II) required upon start Black Bear Technology Solutions (B2TS) has immediate openings for a (Battle Captain) Help Desk Support Service Specialist – Intermediate to join our team at Ft. Huachuca, Arizona. (Battle Captain) Help Desk Support Service Specialist – Intermediate

• Analyzes and maintains operational data and briefs all teams on high visibility issues that occurred on the previous shift.

• Responsible for operational and physical security for the operational area to include verifying security clearances for visitors in DISS (Formerly JPAS) physical security system.

• Operates classified and unclassified computer workstations, phones, and VTCs.

• Monitors operational dashboards for system statuses, such as VMware Operations, Network Common Operational Picture (NETCOP) and close circuit security system.

• Responsible for approving, tasking, tracking, or creating ITSM tickets during their shift.

• If a situation arises that impacts operations, such as a Commanders Critical Incident Report (CCIR), the Battle Captain will follow the CCIR GEFS3 procedures.

  Note: Steps are outlined within the Battle Captain book and are currently under review.

• Responsible for managing conflicts that occur while on shift and will inform management of conflicts that occurred.

• Conducts Incident Management as the initial triage for users requesting assistance via phone calls, ITSM Tickets, or emails concerning GEFS3 issues and will create and assign ITSM Tickets as needed.

  Quals:

• 2-5 years of directly related experience in systems administration and analysis.

• Ability to support Shift work 365247

• Computing environment certification in either Windows Server, VMware, SharePoint, or similar technology

  Duties - Battle Captain 3 main functions:

• DISS (Formerly JPAS) physical security access

• Run the operations floor

• Answer the phone/tier 1 and triage

  Black Bear Technology Solutions, LLC (B2TS), is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. B2TS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at B2TS are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. B2TS will not tolerate discrimination or harassment based on any of these characteristics.