Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Completes daily routine tasks and responsibilities to support the Customer Service department or programs. Shift: 11:30 AM – 8:00 PM EST

Job Responsibilities

• Supports customer to submit and process transactions• Assists customer with identifying and resolving processing issues and website access inquires • Supports inbound calling, outbound calling, email, web chat and outreach to customers• Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. All cases shall be logged in a web-based agent desktop application• Meet Quality Assurance Requirements and other key performance metrics

Minimum Qualifications

High School Diploma or GED

0-2 years of customer service or public relations experience.

Other Job Specific Skills

• Ability to successfully adapt and perform during times of high call volume.

• Ability to provide effective customer service and deal tactfully and courteously with the public.

• Strong written and verbal communication skills.

• Strong listening ability to interpret and clarify information being provided by customers.

• Strong commitment to providing quality service.

• Ability to foster a good working relationship and rapport with customers.

• Keen attention to detail and accuracy.