Mid-level Consolidated Service Desk (CSD) Specialist

Temporary Full-Time

Tampa, FL

Job Title: USSOCOM Consolidated Service Desk (CSD) Specialist

Experience Level: Mid-level

Location(s): Tampa, Florida

Travel: None

Clearance Required : TS/SCI

Quiet Professionals, LLC is seeking multiple TS/SCI cleared Consolidated Service Desk (Help Desk) Technicians to work on a USSOCOM contract in Tampa, Florida.

Duties and Responsibilities:

• The CSD Technician Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution. Is familiar with industry standard desktop operating systems and office automation software suites.

• Serve as the initial point of contact for resolution of desktop/laptop related problems in a 56,000+ customer enterprise.

• Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows XP, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone.

• Document, track, resolve, and report on problems and work orders using Remedy Action Request database system.

• Monitor networks, secure and non-secure; modify user accounts via Active Directory, submit changes to file management and peripheral devices via Remedy, escalate network incidents, provide direct support to USSOCOM customers located throughout the world.

• Monitor network status remotely using several Network Management Systems and create applicable work orders for discrepancy resolution as necessary.

• Determine which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically.

• Install, maintain, and troubleshoot network, system and application issues.

• Monitor secure and non-secure networks 24X7 and escalate incidents to system administrators, network administrators, computer security administrators and management teams for resolution.

  Requirements:

• Must hold Security + certification (certification shall not expire within the first 6 months of hire)

• TS/SCI security clearance

• Must be able to clearly communicate via phone, portals and instant messaging with end users and technicians.

• Must have experience troubleshooting core services (file, e-mail, print, web, portal and transport).

• Knowledge of workstation hardware and Microsoft Technologies.

• Technical expertise in the setup, operation, and troubleshooting of all associated and follow-on operating systems.

  Preferred:

• CompTIA A+ or Network + is also preferred, but not required

• Associate’s Degree is preferred, but not required

• 2+ years of IT Help Desk Technician experience is preferred, but not required

  Quiet Professionals, LLC, (QP) is an independently owned and operated CVE-Certified Service-Disabled Veteran Owned Small Business (SDVOSB) with headquarters located in Tampa, Florida. Our goal is to provide innovative and sustainable solutions that improve operational effectiveness of our clients and partners. We have extensive knowledge and experience in a variety of areas involving Military Support, Intelligence, Information Technology and Security Operations. QP is committed to providing high quality services appropriate to the level of experience and expertise required in analyzing, planning, advising and conducting operations on a global scale.

  Q uiet Professionals, LLC is proud to be an equal opportunity employer. Our team of Quiet Professionals are highly driven, innovative and results oriented. We empower our teams’ creativity, knowledge and expertise to support client needs by providing a diverse, inclusive and supportive workplace. We understand that diversity fuels innovation and powers our success

  Quiet Professionals, LLC is proud to be an equal opportunity, disability, and veteran employer . Our team of Quiet Professionals are highly driven, innovative and results oriented. We empower our teams’ creativity, knowledge, and expertise to support client needs by providing a diverse, inclusive, and supportive workplace. We understand that diversity fuels innovation and powers our success.