Summary

The Technical Communications Writer- Senior researches, interviews, writes, and tests documentation of processes, tools, and troubleshooting to ensure that Baptist information needs are met in a timely, effective, and efficient manner.

A candidate for this position should look forward to working in a fast-paced, team-oriented environment, and must be a highly skilled communicator and a motivated self-starter.

Candidates must be flexible and able to manage competing/changing priorities in a fast-paced environment, where documentation may need to include multiple versions based on user needs.

Responsibilities

• Work with SR IT Communications Manager and others to develop a Knowledge Centered Service (KCS) model for BMHCC Help Desk

• Lead content architecture and strategy

• Assess documentation needs, analyze current information available to identify gaps, and recommend solutions

• Effectively capture, organize, and share knowledge to drive innovation and enable informed decision making

• Follow industry-standard technical communication processes to develop the information, including:

oUsing BMHCC-approved templates, conventions, and style guides

oObtaining access to tools, applications, and systems necessary to document the information

oResearching the requirements and identifying all pertinent information that needs to be included

oCollaborating with Subject Matter Experts (SMEs) in Baptist Technology Services (BTS) to understand the subject matter and processes needed

oParticipating in Teams calls as needed with SMEs to observe processes and confirm order of steps, decisions made, and tools used

oFollowing approved technical communication development, editing, revision, review, and approval processes

• Stay current on BTS Communications trends, tools, and methodologies to continuously improve our information sharing capabilities

Requirements, Preferences and Experience

• 5 years of technical communications experience

• Bachelor's degree in English, Technical Communications, or related field preferred. Linguistic focus a bonus

• Proven functional skills in technical communication. Provide a portfolio of your work.

• Excellent communication skills. The candidate must be able to:

oClearly convey complex technical information to a wide range of audiences - including BTS co-workers, managers, leadership, and team members

oArticulate points clearly and concisely

oTranslate complex instructions, processes, and information into sixth-grade level understanding

• Experience with usability testing, analyzing, and developing content for best readability, and structuring information into chunks

• Experience interpreting BTS requirements, recognizing impact on processes, and making recommendations

• Proficiency with:

oMicrosoft Tools, including 365, Office.com, Teams, SharePoint, PowerPoint

oCreating and editing graphics and screen shots

oUsing illustration tools

oWorkflow tools such as Visio considered helpful

oProfessional editing

• Familiarity with:

oKnowledge Centered Service (KCS) models

oContent Management

oKnowledge Management

oOracle ERP a bonus

oServiceNow a bonus

oCitrix Storefront a bonus

oMicrosoft Storefront a bonus

About Baptist Memorial Health Care

At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.

At Baptist, We Offer:

• Competitive salaries

• Paid vacation/time off

• Continuing education opportunities

• Generous retirement plan

• Health insurance, including dental and vision

• Sick leave

• Service awards

• Free parking

• Short-term disability

• Life insurance

• Health care and dependent care spending accounts

• Education assistance/continuing education

• Employee referral program

Job Summary:

Position: 18619 - Writer-Technical Communications Senior

Facility: BMHCC Corporate Office

Department: HS IS Admin Corporate

Category: Information Systems

Type: Non Clinical

Work Type: Full Time

Work Schedule: Days

Location: US:TN:Memphis

Located in the Memphis metro area REQNUMBER: 20819