operations business analyst.

• san bruno , california (remote)

• posted 10 days ago

job details

summary

• $29 - $39 per hour

• contract

• bachelor degree

• category computer and mathematical occupations

• reference1051667

job details

job summary:

Description:

• Analyst, eCommerce Compliance, Rules (Contractor position)

Position Summary:

• The Omnichannel Platform Compliance group within Client is responsible for defining, enforcing and promoting policies, programs and products to ensure safe transactions and create trust perception across our online and marketplace businesses.

• The position is responsible for analyzing item data, helping to develop and improve systematic rules for enforcement of policies.

• This role will partner with?various teams including Compliance, Policy Governance, Merchant and Retail teams, Operations, and Product.

• An ideal candidate is highly customer focused and is a detail-oriented, self-starter.

• We are looking for a cross-functional, team player to support and assist in item risk management that operates with a strng sense of urgency, is comfortable working in a dynamic online environment with shifting business needs and changing requirements.

Job Description

• Monitor site and ensure item compliance with established polices and guidelines.

• Monitor item reports for trends or developing risks to the site, this may include analysis of internal item data reports, reviewing news stories for item trends, or working on annotations with machine learning models.

• Analyze data and drive rule efficiency to support Business, Compliance policies and internal standards, this will include -

• Developing rule logic to enforce site policies;

• Identifying gaps and areas for improvements and enhancements;

• Troubleshooting and analyzing item data to identify the root cause of an issue;

• Analyzing results in order to measure effectiveness of rules;

• Testing rules to build improved efficiencies and processes;

• Auditing rules to limit the impact to business and legitimate transactions;

• Collaborating and communicating with cross functional partners and key stakeholders.

Minimum qualifications

• Bachelor's degree or 3+ years of equivalent work experience

• Excel and data analysis experience

• strng attention to detail, problem-solving and troubleshooting skills

• High degree of initiative and deadline-driven productivity

• Experience working with partners and teammates across different time zones and cultures

Preferred Qualifications

• Experience with eCommerce, retail and customer service, compliance, SEO/SEM, or content review/moderation

• Excellent verbal and written communication skills with people at a variety of levels

• Resourceful and intellectually curious mentality, not afraid to dig into issues or projects

• Experience with SQL, JIRA, Confluence, ServiceNow and Salesforce

• Familiar and comfortable working in gray areas or dealing with offensive content

• Pop culture nerd, gamer or avid online shopper a plus

location: San Bruno, California

job type: Contract

salary: $29 - 39 per hour

work hours: 8am to 5pm

education: Bachelors

responsibilities:

• Monitor site and ensure item compliance with established polices and guidelines.

• Monitor item reports for trends or developing risks to the site, this may include analysis of internal item data reports, reviewing news stories for item trends, or working on annotations with machine learning models.

• Analyze data and drive rule efficiency to support Business, Compliance policies and internal standards, this will include -

• Developing rule logic to enforce site policies;

• Identifying gaps and areas for improvements and enhancements;

• Troubleshooting and analyzing item data to identify the root cause of an issue;

• Analyzing results in order to measure effectiveness of rules;

• Testing rules to build improved efficiencies and processes;

• Auditing rules to limit the impact to business and legitimate transactions;

• Collaborating and communicating with cross functional partners and key stakeholders.

qualifications:

• Experience level: Experienced

• Minimum 3 years of experience

• Education: Bachelors

skills:

• JIRA

• SQLEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.